At Kid-O-World, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on www.kidoworldstore.in within 7 days of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.
Order CancellationsIf you would like to cancel an order, you can call or email and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
Returns Procedure
Please contact us to initiate a return and/or log a complaint.
In case of a replacement, the customer will have to self ship the product to our warehouse.
-Products should be unused
-Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
-If the product has a gift associated with it, the gift has to be returned along with the product in original condition
-For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
Replacement Procedure-In the unlikely event that any product you received from us is damaged / defective or a size mismatch:
-Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
-If there is a size mismatch, replacement is possible.
-If after you open the packaging, you discover that the item is damaged, you can write to us for a replacement.
-Please contact us for initiating the replacement and send us the images / snapshots of the damaged product. Once our team receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
-Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
Refund ProcedureIn case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by www.kidoworldstore.in.
Other ProceduresCustomer will have to self-ship the product to Kid-O-World Warehouse. Kid-O-World does not provide any Reverse Pick Up Facility. Customer can ship the product within 7 days and share the details of dispatch via email to info@kidoworldstore.in
Please ensure for the self-shipment to be received at our end from the customer within 7days from the last day of our communication. Failing which the complaint will be closed and www.kidoworldstore.in is not liable for replacement/refund in such cases.
NOTE: Customer will have to self-ship the product to our Warehouse Kid-O-World Returns. Kid-O-World does not provide any Reverse Pick Up Facility.
